Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer a range of shipping methods to suit your preferences. Our default option, Standard Shipping, ensures reliable delivery within a specified timeframe and is a cost-effective choice for non-urgent orders. For those in need of quicker delivery, Expedited Shipping is available, providing a faster transit time. Additionally, we occasionally offer Free Shipping promotions, providing a cost-effective way for customers to receive their orders. Keep an eye out for these special offers to take advantage of complimentary shipping on eligible purchases.
Do You Ship Internationally?
Currently, we only ship within Ghaziabad and Noida (India). International shipping options may be available in the future.
How Long Will It Take To Get My Package?
The delivery time depends on your location. Typically, orders are processed and shipped within 12 hours or (1-2) business days.
What is the shipping cost for my order?
Shipping costs vary based on your location and the size of your order. You can view the shipping fees during the checkout process.
PAYMENT
What Payment Methods Are Accepted?
We accept a variety of payment methods to provide flexibility for our customers. Commonly accepted payment options include UPI, credit cards (such as Visa, MasterCard, American Express), debit cards, and digital payment platforms like RazorPay. Additionally, some regions may have access to alternative payment methods or local payment gateways, which will be displayed during the checkout process.
Are my transactions on Zywi Pharmacy secure?
Yes, we use industry-standard encryption and secure payment gateways to ensure the security of your transactions and personal information.
Order & Retunrs
Can I order prescription medications on Zywi Pharmacy?
Yes, we offer a variety of prescription medications. You will need to provide a valid prescription from a licensed healthcare professional.
What information do I need to provide for prescription orders?
For prescription orders, you'll need to upload a copy of your prescription during the checkout process.
Can I order over-the-counter (OTC) medications without a prescription?
Yes, you can purchase over-the-counter medications without a prescription on Zywi Pharmacy.
How can I check the status of my order?
Log in to your account and visit the "Order History" section to check the status of your order.
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please act promptly by contacting our customer support team as soon as possible. We understand that circumstances may arise, and we will do our best to assist you. To cancel or modify your order, reach out to our customer service with your order details, including the order number and specific changes you'd like to make. Please note that once an order has been processed and shipped, it may not be possible to make changes. In such cases, we recommend exploring our return or exchange options once you receive the products. Our customer support is here to guide you through the process and address any concerns you may have regarding cancellations or order modifications.
How Can I Return a Product?
To return a product, contact our customer support with your order details and reason for the return. Once approved, securely pack the item, include order information, and affix the provided return label. Ship the package using a reliable method with tracking. Monitor the return shipment, and upon receipt and inspection, we will process a refund or exchange. For specific policies and details, please review our return policy on the website or reach out to our customer support for assistance. We aim to make the return process efficient and satisfactory for our customers.
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